Deposits &Refunds

01Your booking deposit

A $25 deposit reserves a 30-minute discovery or website call. Payment is completed through Stripe’s checkout page.

Calls are available on weekdays, by video or phone. You may book up to 45 days in advance, with at least 12 hours before the appointment starts.

02Credit toward your first invoice

If you proceed with our services within 90 days of your call, we will apply the full $25 deposit toward your first invoice.

The deposit reduces the amount you owe; it is not an additional project fee. After 90 days, the invoice credit expires unless we agree otherwise in writing.

03Rescheduling your call

You may reschedule without an additional charge up to 12 hours before your appointment. Use the rescheduling link in your confirmation email, if available, or reply to the email.

Your deposit transfers to the new appointment. Requests received less than 12 hours before the call follow the late-cancellation rules below.

04Cancellations and missed appointments

A timely rescheduling request under Section 3 transfers your deposit even if it is made less than 24 hours before the call.

The complimentary replacement appointment is available once per original booking. If you attend it and proceed with our services, the deposit remains eligible for credit under Section 2.

05If we cancel or miss your call

If we cancel or miss your appointment, you may choose either:

• A replacement appointment with priority access to available times, with your deposit transferred.
• A full refund of your deposit.

We will initiate the refund promptly if you choose that option.

06How refunds are returned

Refunds are issued through Stripe to the original payment method. Once initiated, they generally appear within 5–10 business days, although your bank or payment provider may take longer.

When this policy provides a full refund, we refund the full amount you paid.

If a refund has not appeared after ten business days, contact us so we can help check its status.

07Project and service payments

Your accepted quote, proposal, statement of work, or service agreement (the “Order”) sets out your project’s payment schedule and any specific cancellation conditions. If it conflicts with this policy, the Order controls, subject to applicable law.

Monthly services. Monthly services are paid in advance. Unless your Order states otherwise, you may cancel the next billing period by notifying us before it begins, with no additional notice period. The current paid period remains active and will be delivered as agreed. Cancellation alone does not entitle you to a refund for that period.

Website and one-time projects. Starting payments are applied toward scoping, design, development, and other agreed work. Once work begins, amounts earned for completed work are non-refundable due solely to cancellation. If you end a project early, we will provide an itemized account of completed work and approved, non-cancellable costs. Any payment exceeding the amount owed will be refunded.

Payment plans. Installments follow the schedule in your Order. Cancelling a project does not remove your obligation to pay for work already completed or approved, non-cancellable costs.

Advertising spend. Payments made directly to Meta, Google, or another advertising platform are governed by that platform’s policies. We cannot refund payments collected directly by those providers.

These conditions do not limit remedies for services we fail to deliver or rights that cannot be excluded by law.

08Billing concerns and chargebacks

If you believe a charge is incorrect, contact hello@lazymarketing.agency with the booking or invoice details. We aim to respond within one business day and promptly correct confirmed billing errors.

Contacting us first may help resolve the issue faster, but it does not restrict your right to dispute a payment through your bank or payment provider.

If a dispute is opened, we may provide relevant booking confirmations, accepted agreements, payment records, and delivery evidence to the payment provider. We may also pause work associated with the disputed payment while it is being resolved, with notice to you.

09Contact us

For cancellations, rescheduling, refunds, or billing questions: